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Zemanek-Münster

Frequently Asked Questions

General
Before the auction
During the auction
After the auction

General

What is an auction?

During an auction certain items are offered for sale. The exact purchase price is not fixed previously but potential customers are able to place bids based on a fixed start price (minimum price). The lot will be knocked down to the highest bidder. The procedures and rules listed in the conditions of sale are subject to the law. They are displayed at the auction house or printed in the catalogue.

Is everyone allowed to participate in an auction?

Auctions are public, but the bidders must be contractually capable and the auctioneer has the right to exclude individuals.

Is there an entrance fee?

Generally no entrance fee will be charged. At some special auctions it is occasionally required to purchase a catalogue.

Is there any dress code?

No, there are no standards regarding dress.

 

Before the auction

Must I already have a catalogue?

Most items offered at an auction are illustrated and described in the catalogue (classification, appearance, size, condition of item), so that the customer has a general idea of the item before the auction. It is not necessary to be in possession of a catalogue when taking part in an auction, but in case of any dispute it is not sufficient to maintain that the customer was not in possession of a catalogue.

How can I obtain further information?

If the information cannot be found in the catalogue then it is possible to obtain further information by telephone or by speaking personally to the staff of the auction house.

Can I see the objects before the auction?

Generally all items on offer can be viewed before the auction so that potential bidders can get an impression of the individual items.

Can I deliver items that can be sold at the auction?

The items do not belong to the auctioneer or the auction house but are brought by various vendors.
In principle it is possible to offer all possible items at an auction, it must be observed though that to maintain quality standards not all items can be accepted and that certain delivery schedules must be observed.

How is the insurance fee calculated?

The amount of the insurance fee is 0,5 ‰ of the minimum price plus VAT. The object is insured from the moment of estimating the limit until the pick up of the object.
If an unsold object is offered again in a later auction the insurance fee is calculated according to the modified minimum price.

Are there any charges for storage of the objects?

As a matter of principle there are no charges for storage.

 

During the auction

Do I have to place a bid when visiting an auction?

No, there is no obligation to bid for an item.

How do I place a bid?

There are several possibilities:

Bidding in person: To bid in person you have to attend the auction and collect a bid card with your bidding number.
Absentee bid: also known as written bid, which must arrive before the start of the auction. It is possible to allow the auctioneer to make a percentage increase to the written bid. Bids via E-mail present a legal problem because it is difficult to verify who made the bid and also there is no signature. In spite of this it is possible when the bidder is known personally by the auction house or if the identity of the bidder can be verified.
Telephone bid: We provide an opportunity to bid 'live' by telephone if the customer is not able to personally attend the auction. It is important for bidders from foreign countries or overseas to be aware that the auctions are held according to Central European (Summer) Time. In case of bidding by phone and first of all we need the item you are interested in bidding. Then we have to know your complete adress and your phone number (landline or/and mobile), so that we can contact you during the auction just ten lots before the item you are going to bid. When the bidder is unknown by the auction house, it is key as well that you will fill out this form that has to be faxed to +49 931 17736.

Is it possible to cancel a bid?

A bid is obligatory and it is not possible to cancel it.

Is there a possibility of obtaining information regarding which bids have already been placed?

No, this information is not available to customers.

What is a start price?

The start price is a minimum price and simultaneously the price at which the item will be called. The start price cannot be equated with the estimate price and in no way should be seen as an indication of the actual value of the item.

What is a knock down?

A lot is knocked down if no higher bid is made after three calls from the auctioneer and the vendor’s minimum price has been reached. Personal, absentee and telephone bids are all treated the same. If there are two written bids of the same amount the auctioneer draws lots. At traditional auctions the knock down is signalized by knocking down a hammer.

 

After the auction

Are there any additional costs for objects bought in the auction?

An additional premium of 19 % will be added to the knock down, as well as VAT resulting from the premium.
Packing and shipping of objects is a non-binding service of our company we offer for a lump-sum of 50 Euro within Germany and 80 Euro throughout Europe. Delivery to all other countries and overseas includes handling (50 Euro) plus shipping depending on weight or volume. Any bulky goods and international transports will be calculated on request and charged separately. The transport of any items purchased at the auction at the request of a buyer will be carried out at the buyer’s expense and risk. An obligatory insurance which covers risks associated with transportation is not included.

What kinds of payment are accepted?

The whole amount payable by the purchaser must be paid directly in cash on the day of the auction or by direct debiting of bank transfer. The money due has to reach the auction house within seven days of the invoice date.
We do not accept payment by cheque or credit card. When desired, please note that payment by cheque or by credit card will be subject to a surcharge.

Is it possible to have the purchased objects delivered?

If the purchaser is not able to collect his or her items, the auction house can arrange shipment at the purchaser’s cost. Details of such costs, and any resulting insurance charges, are listed in the conditions of sale (§ 18).

Do I have to insure the items for shipment?

In order to offer a convenient and safe transportation, the auction house has taken out an obligatory insurance on shipment. Within Germany we charge 1,5 ‰, within Europe (including Switzerland and Norway) it's 2,5 ‰, for North America it's 3,5 ‰ and 6,0 ‰ for all other countries.
conditions of sale (§ 18).

Is it possible to buy objects after the auction is finished?

After each auction an after sale is held for the duration of one week, when it is possible to buy unsold items for the start price plus additional premium of 19 % as well as VAT resulting from the premium.

Where can I see whether objects are sold or unsold?

After the auction a results list is made available online, that shows which items are sold and which are still available in the after sale. The knock down prices are also listed here.

What is a vendor's account?

According to the conditions of sale the vendor receives an account containing the knockdown price with the commission and ancillary costs deducted.

What happens to the unsold objects?

Items not sold during the auction or the after sale, are either returned to their owners or they are offered in a later auction with a reduced limit.

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